General Terms and Conditions
The online shop snordic.at (hereinafter also referred to as “the shop”) is operated by the company N & N d.o.o., Gočova 10, Gočova, 2235 SV. 5791081000, tax number: 52180913, which is also an e-commerce service provider (hereinafter also referred to as the Seller).
The General Terms and Conditions of Business govern the operation of the online shop snordic.at, the rights and obligations of the user and the shop, and regulate the business relationship between snordic.at and the buyer. The General Terms and Conditions of Business also govern the rules of purchase at the snordic.at collection point.
The operator of this online shop uses appropriate technological and software tools to protect the transmission and storage of personal data and payments. The online shop is protected by an SSL certificate. Secure Sockets Layer (abbreviated SSL) is a cryptographic protocol that enables secure communication on the Internet, for example when browsing the Web and during e-mail communication, where there is a need to transmit data of a confidential nature (e.g. personal data and credit card numbers).
Accessibility of information
snordic.at undertakes to provide the following information to the customer before the customer is bound by the contract or offer:
N & N Ltd. company details (company name and registered office, registration number),
contact details to enable the user to communicate quickly and efficiently (e-mail, telephone),
the essential characteristics of the items and the period of validity of this information,
the availability of the items (each item offered on the website should be available within a reasonable period of time),
the terms of delivery of the items (and the method, place and time of delivery),
the prices, which must be clearly and unambiguously set out, showing whether they already include taxes and transport and other charges, and the period of validity of this information,
the method of payment and delivery or performance, and the period of validity of this information,
the period of validity of the tender,
the period within which the contract may be withdrawn from and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43c of the Consumer Protection Act; in cases where the consumer does not have a right of withdrawal in accordance with Article 43c of the Consumer Protection Act, the consumer shall be expressly informed thereof),
an explanation of the complaint procedure, including full details of the contact person or customer service.
The contract of sale between N & N d.o.o. and the Buyer is concluded in the snordic.at online shop at the moment when snordic.at sends the Buyer the first e-mail about the status of his/her order (with the subject line: confirmation of receipt of order). From that moment on, all prices and other conditions are fixed and apply to both snordic.at and the Buyer. The Buyer is the person with the details as stated at the time of placing the order. No subsequent changes to the buyer’s details are possible.
The contract of sale (i.e. the first email notification of the status of the order) is stored electronically on the snordic.at server.
Snordic.at sends the invoice for the purchase in printed form as an attachment in the package of the ordered products. The invoice shall contain a breakdown of the price and all costs related to the purchase and a notice of the right of withdrawal.
The Buyer is obliged to verify the accuracy of the information before placing the order. We will not consider any subsequent objections to the correctness of the invoices.
The promotional code offers various benefits on purchase and is time-limited. You can find an active promotional code in advertising messages or other media.
In the event that a customer redeems a promotional code but later cancels the order with the redeemed code of his/her own free will, he/she will no longer be entitled to the new benefit of the promotional code.
Use of the promotional code:
Select the items you wish to purchase and place them in your basket. When you have finished adding the items to your basket, proceed by clicking on the Checkout button. Select your delivery method, provide your delivery address and choose your payment method.
In the same step, enter the promotional code in the Promotional code field and confirm your entry by clicking on the Apply button.
Only one promotional code can be used in each purchase (for example: when ordering 2 items, a maximum of 1 promotional code can be used at the same time).
The value of your order must be at least € 1 more than the value of the promotional discount code.
When you enter the promotional code, the value of the promotional code will be automatically deducted from the price of your order in the last step – Order Summary. This leaves the amount that still needs to be paid.
It is not possible to combine different forms of benefits (discount code, promotional code and bonus) within the same order.
Rules for prize draws
The prize draw organiser is the retailer N & N d.o.o. A prize draw participant is a natural person who takes part in the prize draw promotions.
The prize winners are determined randomly by the computer selection function or by the Organiser’s committee.
Eligibility to enter the prize draw (and other prize draws or vouchers)
Participants in the prize draw are natural persons who are citizens of the Republic of Slovenia. Persons employed by the prize draw organiser and their immediate family members and persons employed by other legal entities connected with the prize draw are not eligible to participate in the prize draw. Legal persons cannot be a participant in the prize draw. Persons who do not accept the rules of the prize draw are not eligible to enter the prize draw. By entering the prize draw, the entrant is deemed to have accepted the rules of the prize draw.
Rules for participation in the prize draw
Participation in the prize draw does not require the purchase of services or products from the prize draw organiser.
Electronic prize draw
The prize draw is open to all prize draw entrants. One participant may enter the prize draw only once. The result of the prize draw is final. No appeal is possible. The winner will be notified by e-mail of the receipt and method of collection of the prize.
Obligations of the prize draw winner
The prize cannot be redeemed in cash or exchanged for any other item.
The winner is obliged to provide the prize draw organiser with his/her personal details – name, surname, address, e-mail address, telephone and tax number – in writing (e-mail), all within two days of being notified that he/she has won the prize.
Payment of all taxes on prizes (including VAT) is the responsibility of the Organiser. The Organiser will send prize winners a receipt in accordance with the Income Tax Act and the Income Tax Information Delivery Regulations. The prize winner is obliged to declare the value of the prize in his/her income tax return. The prize winner is obliged to fill in a declaration of acceptance of the prize when collecting the prize. The Promoter is not responsible for any taxes that may arise in connection with any other prizes. If the Prize Winner fails to comply with all obligations, the Prize Winner shall be deemed not to accept the Prize and the Organiser shall be released from any and all obligations to the Prize Winner under this Prize Draw and shall be entitled to dispose of the Prize for any other purpose whatsoever. Prizes are non-transferable.
If, within three (3) working days of the date on which the prize winner is notified that he/she has been drawn, the prize draw is not valid for any reason (e.g. the winner declares that he/she does not wish to accept the prize, the address or email address is incomplete or incorrect, etc.), the prize may be forfeited by the prize draw organiser. ) does not receive all the necessary information and a declaration that he/she wishes to receive the prize, the winner shall be deemed not to accept the prize and the Organiser shall be released from any and all obligations under this prize draw towards the winner and shall be entitled to dispose of the prize for any other purpose.
Protection of personal data
The prize draw organiser shall protect all personal data obtained from entrants in connection with the prize draw in accordance with the regulations governing the protection of personal data. The Organiser may only use the personal data obtained from participants for the purposes for which it was obtained. The participant agrees that the Organiser may send him/her notifications regarding the Organiser’s offer. The participant or his/her guardian or legal representative may withdraw his/her consent to the use of the personal data obtained in the prize draw for direct marketing purposes at any time. The prize draw organiser reserves the right to organise the prize draw as a public event. By participating in the prize draw, the participant gives his/her name and address permission to be used in the prize draw organiser’s audio, photo and video material. The participant authorises the prize draw organiser to publish his/her personal data in the mass media and on the Internet in order to inform him/her about the results of the draw or to claim the prize.
Publication of the rules of the prize draw
By submitting their details via the entry form on this page, entrants agree that they are aware of the rules and undertake to comply with the rules of the prize draw. In the event of any dispute or ambiguity, these rules shall prevail over any other publication, whether in print, electronic or any other form.
Protection of personal data
N & N Ltd. is committed to the permanent protection of all personal data of the User in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and the GDPR-1.
All detailed information on the processing of personal data can be found in the Privacy settings tab.The User must be aware that he/she is obliged to provide the Online Trader with his/her personal data in a correct and truthful form and to inform the Online Trader of any changes to his/her data. By accepting these Terms and Conditions, the User confirms that the personal data provided by him/her is correct.
Complaints and disputes
N & N Ltd. complies with the applicable consumer protection legislation. N & N Ltd. makes every effort to comply with its duty to provide an effective complaints handling system.
In the event of a problem, the Buyer may contact the Seller N & N Ltd. by telephone at tel:041 334846 or by e-mail at email@example.com. Complaints should be made via the e-mail address firstname.lastname@example.org. The complaint procedure is confidential.
N&N Ltd. is aware that a fundamental characteristic of consumer disputes is the disproportion between the economic value of the claim and the time and costs involved in resolving the dispute, which is also the main obstacle to consumers not bringing a dispute before the courts. Therefore, N&N Ltd. makes every effort to resolve any disputes amicably.
Exclusion of liability
The provider accepts no liability for any consequences arising from the use of the online shop and its contents, including any material or immaterial damage. It is the User’s sole responsibility to use the content in the online shop in a reasonable manner for the User’s own highest good.
Although the online shop is protected by the SSL protocol, there is a possibility of misuse of the online shop, which is beyond the control of the provider. For this reason, the provider excludes liability in the event of the transmission of malicious software that may be installed on the device from which the user accesses the online shop. The Provider advises users to educate themselves on this subject and to protect their devices against the risk of malware being downloaded.
Although the Provider endeavours to ensure that the information in the online shop is accurate and up-to-date with the utmost care, there is a possibility that, due to the multiplicity of products or rapid changes in information, the information on items, delivery times, price or any other information may be different from what is stated in the online shop or may be incomplete due to the multiplicity of products or rapid changes in information. It is the user’s responsibility to verify the information if there is any suspicion of incorrect or incomplete information. We reserve the right to change product information including pictures and any other related information without prior notice.
The Provider shall not be liable for the intermittent non-operation of the online shop, any inaccuracy of the information in the online shop or for any damage caused by the inaccessibility, use or inability to use the information in the online shop.
In the event that the User has ordered an item that has incorrect or incomplete information, the Provider will notify the User and allow the User to withdraw from the order. If, after placing the order and before receiving the item at home, the user himself discovers that the item has incorrect information, he is obliged to report the error in the online shop and the provider will give him the opportunity to cancel or replace the order.
The provider is actively engaged in updating the photos in the online shop, therefore all pictures should be taken as symbolic. Some of the characteristics of the item in the picture do not reflect the actual condition of the items (e.g. the size of the item in the picture).
The Provider is not responsible for the content of comments made by users in the online shop. The Provider may reject comments that contain blatant untruths, misleading facts or content that is offensive both to other users and to the Provider itself.
The Provider reserves the right to make substantive and other changes to the General Terms and Conditions and to amend them at any time and in any manner, for any reason and without prior notice.
The Provider reserves the right to change the sales offer in the online shop without prior notice. The Provider shall use its best endeavours to ensure that the information published on the Website is up-to-date and correct. However, in individual cases, the supplier may not be able to deliver the product to you because it is sold out and out of stock. However, the characteristics of the items, the delivery date or the price may change so quickly that the supplier is unable to correct the information on the website. In such a case, the supplier will inform the buyer of the changes and give the buyer the opportunity to withdraw from the order or to exchange the ordered item.
The provider reserves the right to change the terms and conditions at any time and in any way, regardless of the reason and without prior notice.
Out-of-court settlement of consumer disputes
In accordance with legal norms, N & N d.o.o does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer may bring under the Act on Out-of-Court Consumer Dispute Resolution.
N & N d.o.o., which as a provider of goods and services facilitates online commerce in the territory of the Republic of Slovenia, publishes on its website an electronic link to the Online Consumer Dispute Resolution Platform (ODRP). The platform is available to consumers here.
The above-mentioned regulation is based on the Act on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.
Further clarifications regarding the purchase
The Buyer is obliged to take delivery of the ordered package and pay the redemption fee under the Code of Obligations. If the Buyer does not take delivery of the goods ordered, which are sent COD, in any event, and the goods are returned to the Company’s address after a waiting period of fifteen (15) days at the post office, this shall NOT be deemed to be a withdrawal from the contract, as the latter is still validly concluded and it is a unilateral, unannounced withdrawal of the Buyer from the contract. If the Buyer does not accept the package, this action causes financial damage to the Company. In the event of non-acceptance, the Buyer is therefore liable for the costs of shipping and return of the products to the Company, for which the Seller will invoice the Buyer, which the Buyer is obliged to pay, as the Buyer has not terminated the contract. In the event of non-payment of the invoice, the matter shall be settled by means of a claim. Receivables shall be settled by an external company. In the case of fraudulent orders, the IP address will be handed over for further processing as abuse. The cost of non-collection is EUR 10,00 and includes administration, packaging, shipping and return shipping costs.
The Buyer is bound by the General Terms and Conditions in force at the time of purchase (placing the online order). The user is specifically reminded of the General Terms and Conditions each time he places an order and confirms his awareness of them by placing the order.